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While viewing the different forms of communication, it seemed
as if the messaged was conveyed in a formal manner and gradually changed to
informal. The tonality seemed friendly and approachable for the email and face
to face message, however the phone messaged seemed to stress more of an urgency
with the missing report due to a stress and intonation in words such as “really”,
“my report,” and “my deadline.” The face
to face meeting appeared to be pleasant; however this can cause a problem. It
really depends on the other person’s personality, if it is similar to Dan’s
personality in the case study 20, it may be easier to resist the request or
consider the person a push over.
Some factors I took into consideration when reviewing the message
reflect the attitude of the speaker, purpose of message, and the clarity of the
message. It is important to convey precise information in a message so that the
recipient is fully aware of deadlines, tasks, and responsibilities (Laureate,
2009). With these forms of communication, I would have included the date in
which I need the report in order to meet my project deadline. In efforts to
move forward with the task, it would also be helpful to communicate the benefits
of completing the tasks in timely manner. This would reflect a tone in which
team work and support is present between the messenger and recipient.
The form of communication that conveyed the true meaning
and intent of the message would have to be the email. The email demonstrated
the formal way of communicating with team members about a project .This form of
communication serves as documentation for further conversations between the
recipient and messenger (Laureate, 2009). It makes it more convenient to
reference previous conversations to address any new needs for the tasks. It is
recommended to avoid informal conversations or discussions with people involved
in a topic and should be address in writing to establish accordance among the
members involved (Portny, 2008). In
addition it provides a user friendly approach to communication.
When communicating effectively with a project team member
there are a few things to keep in mind. First, understanding the member’s style
of communication helps to ensure that communication will be transferred effectively
(Laureate, 2009). Next, sensing the personality and approach ability of the
members helps to confirm that all members will obtain the same understanding of
tasks, data, and responsibilities (Laureate, 2009). Lastly, illustrating the
benefits through communication can promote effective team work and communication
among the team.
References
Laureate Education Inc. (2009)
(Producer). Project Management Concerns: Communication Strategies and
Organizational Culture [video] [transcript]. Dr. Stolovitch
Laureate Education Inc. (2009)
(Producer Practitioner Voices: Strategies for Working with Stakeholders [video]
[transcript]. Troy Achong
Portny, E., Mantel,J.,
Meredith, R., Shafer, M., Sutton M., & Kramer, E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.
Sophia,
ReplyDeleteYou make some excellent points. I tend to defer to phone calls and face-to-face conversations also when I feel that the message could be easily confused in writing. I feel not only are the benefits to the receiver in being able to see the sender's body language and face; but the sender can gauge the level of understanding by the receivers face and tone. I also like your point about when written communication is necessary. Usually, when I get the sense that something could come back and be brought up again, I will follow up a verbal conversation with a written email summarizing that conversation. It is also helpful in keeping individuals who were not present abreast of the situation.